Providing support in a time of significant regulatory change

From the publication of the Financial Conduct Authority policy statement and final guidance in July 2022, to the requirement to have implemented its requirements by July 2023, the new Consumer Duty principle for business dominates our regulatory landscape.

As with other firms in our sector and others, we have been tracking developments and working to ensure we meet the new requirements. We are also committed to helping you now and on an ongoing basis.

We have provided links to some useful resources below, please use these and we hope they assist in your consumer duty implementation.

Supporting Guides

FCA guidance on Consumer Duty

FCA website Consumer Duty pages

'Dear CEO' letter

DSG Group Price and Value Assessments

A breakdown of information provided by our lender panel to fulfil the four outcomes defined in the Consumer Duty Framework.

ARKLE Leisure

ARKLE Leisure Customer info